Refund & Cancellation Policy


  • We offer a full refund on all unopened goods (but post charge will still be applied) returned in saleable condition within 15 days.
  • We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days.
  • We cannot accept responsibility for your parcel once delivery has been made.
  • We accept full responsibility for breakages in transit within New Zealand.  If you experience a breakage please hold onto the item and packaging and notify us of the situation.
  • Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.


  • Once an order has been made, you can cancel by email to